Fax Support

Fax #: +234 1 264 7295.  To report problems, specify the words 'Problem Notification' in the subject field in the e-mail. 

Example:

To: support@matthewbells.com
Subject: Problem Notification

Please raise the Problem notification in the following format, giving as much information as possible about the problem, and submit it within the e-mail as a message:
 

Severity: (C - LOW)/(B - MEDIUM)/(A - HIGH)/(CONSULTATION REQUEST)

Problem summary (Problem Title):

From: Customer name

Company: Company name

Phone: Customer’s contact number

Product:

Version: X.X.X

Software Module:

Module Version:

Hardware Model:

Operating System:
Description:

Special Notes:

The Helpdesk will send an acknowledgement of the problem notification. The acknowledgement will contain a Problem Notification Number (PNN), which will be used in all further communication about the problem.

Note: one problem per report.